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Virtual Station Tours

Metro Performance

…nload a word doc of the Customer Charter. Your Question Answer Can I claim compensation? Compensation can be claimed by all holders of myki passes that are valid for 28 days or more Is my claim valid? Your myki must have been correctly used on train services for at least 10 days of that month How much will I be compensated? The value of a daily ticket (or other value as defined) will be uploaded onto your myki. The value loaded will reflect the sa…

Reconciliation Action Plan

Metro Academy Course Offerings

…ncl) TFPC 3.2 face to face renewal MTM Fridays $445.00 (GST incl) TFPC 3.3 online renewal MTM Online $135.00 (GST incl) Unrestricted TFPC Inner Suburban renewal MTM Online $330.00 (GST incl) TVO1 face to face renewal MTM Fridays $726.00 (GST incl)   Course Competency required by: Frequency Course cost Safely work in the rail corridor MTM Daily $484.00 (GST incl) Unrestricted TFPC Inner Suburban MTM As Required $495.00 (GST incl)   PERSONAL PROTECT…

Metro Academy

…Train Track Safety Awareness Industry Worker News & Updates Statements of Competency Competencies Bulletins Learner Documents Rail Industry Worker News & Updates A feature has been set up so contractors can register to be notified about news & updates from all rail operators. Click here to register for Rail Industry Worker news & updates. RIW 24/7 Support If you have an issue with the RIW APP or your require desktop support or in need of competen…

Doing Business With Metro

…ur minimum standards and performance expectations, while understanding our commitments. We welcome your interest in registering for one of the following Vendor Panel categories: Engineering Design Service – Provision of services in areas of structural inspections, surveying, civil design, dilapidation surveys, etc. Minor works – Provision of services relating to a specific scope of works around areas such as trenching, Electrical installation, asp…

New to Metro?

…a map of Melbourne’s Metro network and also maps of each Metro train line. Buy a ticket To travel on Metro, you’ll need to travel with a myki. For information on how to buy and travel with a myki, visit ptv.vic.gov.au. Metro customer service can also help you with this at premium stations across the network. Time of next arrival Each railway station platform has a Customer Information console containing a green and red button. When the green butto…

Tickets & Fares

…en stores or one of 800 retailers across Melbourne, click here for details online at ptv.vic.gov.au by calling 1800 800 007 at the PTV Hub at Southern Cross Station You can top up your myki: online at ptv.vic.gov.au (allow at least 24 hours for processing) by calling 1800 800 007 (allow at least 24 hours for processing) at myki machines at metropolitan railway stations and selected tram platforms stops and bus interchanges At over 800 retailers wh…

Privacy Policy

…ite to Metro’s Privacy Officer via the details set out below Questions and complaints Metro is committed to providing its customers with a fair and responsible system for the handling and resolution of privacy related complaints. If you have any questions about this Policy or believe that we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Laws, then we ask that…