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…refunds to myki passes. To do this, an application for a replacement myki must be completed and submitted to myki. These are available from the PTV website. In the case of a damaged or defective myki you can visit any premium station and receive a replacement card. Any existing balance on your old card will be transferred to the new one as part of the replacement process. In the case of a lost or stolen myki you will need to complete and submit a…

Support for Metro employees (COVID-19 Reporting, Employee and Technical Support)

Privacy Policy

…s PTV, all have privacy policies which can be accessed on their individual websites. Using and disclosing your personal information for marketing purposes Provided we have obtained your prior consent, we may use your Personal Information we have collected in order to enable us or our related entities to promote and market services to you. This may include through sending you information via mail, email, SMS and telephone. Metro will not use or dis…

Metro Company Reports

Doing Business With Metro

…. The program’s focus is designed to align all partner companies with the sustainable business practices we believe to be absolutely necessary for Metro to meet those commitments. We want to ensure that all our contractors, suppliers and service providers (On and Off Site) meet and maintain all requirements and conditions of our business relationship including, but not limited to, general business, safety, quality, technical, environmental, insura…

Environment & Sustainability

Passenger Disruption Refunds

…have a myki pass, will I receive a refund? Passengers with a myki pass can use the refunded myki balance on their next myki pass or by travelling with myki money. Do I have to fill in a form or apply to get a refund? No, refunds will be automatically added to the myki money balance of their myki card. So which myki cards will receive this refund? Passengers who were affected by the disruption on the metropolitan train network between 3pm and 7pm y…

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