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Reconciliation Action Plan

Support for Metro employees (COVID-19 Reporting, Employee and Technical Support)

Metro Performance

…nload a word doc of the Customer Charter. Your Question Answer Can I claim compensation? Compensation can be claimed by all holders of myki passes that are valid for 28 days or more Is my claim valid? Your myki must have been correctly used on train services for at least 10 days of that month How much will I be compensated? The value of a daily ticket (or other value as defined) will be uploaded onto your myki. The value loaded will reflect the sa…

Metro Trains Rail Safety Poster Competition 2020

…oses midnight Sunday May 17th 2020. Metro will review entries and select a top 10 in each grade. Children in the top 10 will be contacted by Friday 22nd May. Top 10 entrants will need to submit a 20 second video explaining their poster by midday Friday 29th May. Members of the public will vote online. This will go live Tuesday 2nd June. Voting closes midday Tuesday 9th June, winners will be contacted Thursday 11th June. How can I enter? Complete t…

Metro Academy

…Train Track Safety Awareness Industry Worker News & Updates Statements of Competency Competencies Bulletins Learner Documents Rail Industry Worker News & Updates A feature has been set up so contractors can register to be notified about news & updates from all rail operators. Click here to register for Rail Industry Worker news & updates. RIW 24/7 Support If you have an issue with the RIW APP or your require desktop support or in need of competen…

Privacy Policy

…ite to Metro’s Privacy Officer via the details set out below Questions and complaints Metro is committed to providing its customers with a fair and responsible system for the handling and resolution of privacy related complaints. If you have any questions about this Policy or believe that we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Laws, then we ask that…

Environment & Sustainability

Doing Business With Metro

…ur minimum standards and performance expectations, while understanding our commitments. We welcome your interest in registering for one of the following Vendor Panel categories: Engineering Design Service – Provision of services in areas of structural inspections, surveying, civil design, dilapidation surveys, etc. Minor works – Provision of services relating to a specific scope of works around areas such as trenching, Electrical installation, asp…