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…nload a word doc of the Customer Charter. Your Question Answer Can I claim compensation? Compensation can be claimed by all holders of myki passes that are valid for 28 days or more Is my claim valid? Your myki must have been correctly used on train services for at least 10 days of that month How much will I be compensated? The value of a daily ticket (or other value as defined) will be uploaded onto your myki. The value loaded will reflect the sa…

Support for Metro employees (COVID-19 Reporting, Employee and Technical Support)

Privacy Policy

…ite to Metro’s Privacy Officer via the details set out below Questions and complaints Metro is committed to providing its customers with a fair and responsible system for the handling and resolution of privacy related complaints. If you have any questions about this Policy or believe that we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Laws, then we ask that…

Metro Company Reports

Doing Business With Metro

…ur minimum standards and performance expectations, while understanding our commitments. We welcome your interest in registering for one of the following Vendor Panel categories: Engineering Design Service – Provision of services in areas of structural inspections, surveying, civil design, dilapidation surveys, etc. Minor works – Provision of services relating to a specific scope of works around areas such as trenching, Electrical installation, asp…

Environment & Sustainability

Passenger Disruption Refunds

…e refunded myki balance on their next myki pass or by travelling with myki money. Do I have to fill in a form or apply to get a refund? No, refunds will be automatically added to the myki money balance of their myki card. So which myki cards will receive this refund? Passengers who were affected by the disruption on the metropolitan train network between 3pm and 7pm yesterday will receive refunds. This will automatically be added to their myki bal…

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