Leadership & Management Courses

Click on each Leadership & Management course below for full details:

FACILITATING MEETINGS

This course will develop your skills in leading effective and engaging meetings. Topics covered include:

  • Setting meaningful and informative agendas;
  • Preparation for productive meetings;
  • Meeting facilitation techniques;
  • Tactics to encourage contribution; and
  • Time management in meetings

Through learning the factors that influence meeting outcomes, you will gain the skills to structure meetings strategically, manage time wisely and achieve clear results.

Audience

All staff whose roles requires them to lead and/or chair meetings

Duration

1 day

Prerequisites

Nil

Cost

$360 per person (GST inclusive)

INSTINCTIVE LEADERSHIP

Understanding behaviour of people at work commences with an understanding of the hardwired instincts that come as part of the package of being human. Once we understand the 9 instincts of humans we can then make intelligent choices about our actions as leaders and in the design of our leadership practices. Without the insight into instincts we repeat predictable mistakes that are avoidable if we understand hardwired behaviour.A unique element of the program is the association with the Jane Goodall Institute, with participants learning about leadership within the chimpanzee community and applying those learnings to the hierarchy at the workplace.

The topics include:

  • Silos, matrix and organisation structures;
  • The role of leaders of human groups;
  • Overcoming the derailers of change;
  • Overcoming the common failures of performance systems;
  • Using the grapevine productively;
  • Using hierarchy effectively;
  • Providing negative feedback; and
  • Enhancing persuasion skills

Audience

Supervisory/Management positions

Duration

3 days over consecutive weeks

Prerequisites

Nil

Cost

$2805 per person (GST inclusive)

Additional

Metro Academy can facilitate the delivery of a con_ dential pre and post course analysis of the participants’ leadership style using the Life Styles Inventory™ (LSI) tool. The results provide a circumplex view of the leaders style (describing the extent in which Constructive, Passive / Defensive and Aggressive / Defensive behaviours are used). It provides for self-description (LSI 1) and feedback from others (LSI 2) and is benchmarked against about 10,000 other leaders from Australian businesses. (POA)

THE POWER OF TEAMS

This training provides participants with fundamentals of working with and managing teams within the workplace. Topics covered include:

  • Legal responsibilities for managing people;
  • Understanding team dynamics and cohesion;
  • Communication strategies; and
  • Coaching and guiding teams effectively

Audience

Supervisory/Management positions

Duration

1 day

Prerequisites

Nil

Cost

$360 per person (GST inclusive)

PRIORITY MANAGEMENT

This training provides participants with the knowledge and skills to effectively self manage themselves in the workplace. Topics covered include:

  • Establishing work priorities;
  • Time management;
  • Stress management; and
  • Setting SMART goals

Audience

All staff

Duration

1 day

Prerequisites

Nil

Cost

$360 per person (GST inclusive)

FINANCE FOR NON-FINANCE MANAGERS

This training provides participants with a general understanding of business finance processes and documentation. Topics covered include:

  • Interpreting accounting and finance terminology;
  • Interpreting financial reports;
  • Understand budgeting principles and design a simple budget;
  • Basic analysis of revenue and costs; and
  • Cash flow management

Audience

Managers and Supervisors (in a non-finance role) who require an introduction to business finance

Duration

1 day

Prerequisites

Nil

Cost

$360 per person (GST inclusive)

FACILITATING CHANGE

This training will provide skills and knowledge in the principles and application of change management methodology. At the completion of the course, participants will have the ability to demonstrate the following training outcomes:

  • Understand the concept of change and change management (What is change? What is change management? Why is it important? What role do we all play in leading change effectively?);
  • Ability to identify and understand the ‘change curve’;
  • Interpret and apply the Change Acceleration Process (CAP) tools within their contextualised working environment;
  • Identify, understand and recognise leaders and those affected by change that are in the ‘change curve’ stages;
  • Ability to recognise the speed and intesity of individuals within the change curve and capability to develop strategies to assist in the acceleration of this process;
  • Application of potential sollution(s), utilising the Change Agent Toolkit, including optimal use of slected tools;
  • Capability to build and foster change resilience; and
  • A heightened sense of influencing and communication skills – the ability to facilitate change discussions – techniques to deliver effective change without comprising business values – and building flex in their style when dealing with executives all the way through to the field.

Audience

Staff engaged in roles that require them to manage the change process

Duration

1 day

Prerequisites

Nil

Cost

$360 per person (GST inclusive)

PRESENTATION SKILLS

This training applies to individuals who may be expected to make presentations for a range of purposes. Topics include how to prepare, deliver and review a presentation to a targeted audience.Audience

All staff

Duration

1 day

Prerequisites

Nil

Cost

$360 per person (GST inclusive)

BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT

This qualification consists of 4 core and 8 elective units of competency from the Business Services Training Package*. The program is delivered and assessed over a scheduled 9 month period consisting of 12 days of off-the-job; face-to-face workshops. Off the job delivery is supplemented by on the job coaching, behavioural observations and development activities conducted at the learner’s worksite by the learner’s manager. The studentship period for this qualification is 24 months or until all competencies are completed.Assessment for each unit is estimated to take up to eight hours. Off the job training is supported through on the job activities conducted at the learner’s worksite throughout the duration of their qualification.

The remaining period will allow integration into the work place for completion of assignment work and assessments. Detailed delivery plans are contained within Assessor and Facilitator Guides for each module.

Off-the-job training sessions will be scheduled 3-4 weeks apart – this will provide time to apply the theoretical knowledge learnt in the workplace and undertake research, assignment work and carry out assessments.

There may be some pre-course reading required for some units. Participants will be advised of requirements prior to enrolment.

Modules & Unites of Competency

Module 1 – Leadership Essentials

  • BSBLDR502 Lead and manage effective workplace relationships
  • BSBWOR502 Lead and manage team effectiveness
  • BSBCUS501 Manage quality customer service

Module 2 – Safety for Leaders

  • BSBRSK501 Manage risk
  • BSBWHS501 Ensure a safe workplace

Note: This module is delivered by Safety Action Pty Ltd and assessed by Metro Academy.

Module 3 – Human Instincts

  • BSBLDR503 Communicate with influence
  • BSBLDR501 Develop and use emotional intelligence

Module 4 – Business Fundamentals

  • BSBPMG522 Undertake project work
  • BSBWOR501 Manage personal work priorities and professional development
  • BSBADM502 Manage meetings
  • BSBMGT517 Manage operational plan
  • PSPGOV506A Support workplace coaching and mentoring*

*This unit imported from the Public Sector Training Package

Learners who successfully complete all training and assessment requirements for the units listed will be awarded a Diploma of Leadership and Management.

Audience

This program is designed for new managers and middle managers who are required to lead a team. Participants must be a minimum of 18 years of age and be currently in full time employment for assessment purposes.

Prerequisites

Nil

Cost

$POA

COACHING AND MENTORING

This  course provides the skills and knowledge to effectively facilitate a coaching and/or mentoring relationship. The course will:

  • Provide an understanding of the individual and business benefits of coaching and mentoring;
  • Develop skill in establishing a coaching/mentoring plan;
  • Enhance skills in relationship development in a coaching/mentoring context;
  • Teach skills in the facilitation of coaching/mentoring to support improved performance; and
  • Educate participants in techniques to review and measure the effectiveness of the doaching/mentoring

Audience

Staff who are involved in people development through coaching and/or mentoring

Duration

1 – 2  days

Prerequisites

Nil

Cost

$360 per person (GST inclusive)

BASIC WORKPLACE COMMUNICATION

This course is part of the Rail Infrastructure Fundamentals package and provides participants with knowledge and skills to participate in basic communication in the workplace.This course is aligned to the following nationally recognised unit of competency:

  • TLIE1003 Participate in basic workplace communication

Learners who successfully complete all training and assessment requirements for this course will be awarded a Statement of Attainment for the unit listed above.

Audience

All staff

Duration

½  day

Prerequisites

Nil

Cost

$165 per person

DEVELOPING A BUSINESS CASE

This course is designed to develop confidence and technique in writing persuasive business cases which drive approval and compel the reader to advocate the submission.Audience

All staff whose roles enatil them writing business cases

Duration

1 day

Prerequisites

Nil

Cost

$360 per person (GST inclusive)

LEADERSHIP ESSENTIALS

This one day course is designed to provide the fundamentals of leadership. Topics covered include:

  • Providing constructive feedback;
  • Identifying bullying and harassment;
  • Managing conflict;
  • Attributes of leaders; and
  • Professional behaviours

Audience

Supervisory/Management positions

Duration

1 day

Prerequisites

Nil

Cost

$360 per person (GST inclusive)

PROJECT MANAGEMENT FUNDAMENTALS

Understanding the fundamentals of managing a project is a requisite skill for all managers, coordinators and supervisors in todays business world. This course will introduce participants to the methodology used in project managemnt to better understand key concepts to ensure delivery against project timelines. Topics covered include:

  • The key principles of project management;
  • Defining the project;
  • Developing a project plan;
  • Administration & monitoring; and
  • Finalising project and review

Audience

Supervisory/Management positions

Duration

1 day

Prerequisites

Nil

Cost

$360 per person (GST inclusive)

Information/Bookings

P: 9610 3701

E: metroacademy@metrotrains.com.au

W: www.metrotrains.com.au/academy

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