Your reference number for this claim is reference. You will be sent an email response advising the outcome of your claim. If you want to contact us or follow up on this claim, please get in touch using the details below:
Phone 1800 800 007 Open 6am – midnight daily (all night Friday and Saturday) TTY (03) 9619 2727
Website metrotrains.com.au
Customers eligible for the free daily ticket for the equivalent zones:
Compensation claims are required to meet the following eligibility criteria, as outlined on metrotrains.com.au:
Your application under Metro’s Customer Compensation Code has not been approved as your claim does not meet one or more of the above eligibility criteria.
Monthly service delivery and punctuality figures can be viewed online at metrotrains.com.au.
If you require further information please contact our PTV call centre on 1800 800 007 6am to midnight daily (all night on Fridays & Saturdays).
We again apologise for any inconvenience and thank you for travelling with Metro.
Claire Potter General Manager, Passenger Services.
Adding your trips will allow the homepage to better provide you with relevant information.