WiFi Passenger Flow Analysis Trial – FAQs
Who is conducting this trial?
This trial is a joint initiative between Metro, Public Transport Victoria (PTV) and Monash University.
What is this trial about?
Metro, PTV and Monash University are conducting research to gain real time data of passenger numbers on platforms at Richmond station and on board trains travelling from Richmond across the network.
This is about using technology to provide better information to improve the services we provide to customers.
What will the trial do?
Information will be collected on how people are using Richmond Station by counting the number of Wi-Fi enabled devices on the platforms and trains.
As a result of this collection of data, Metro will be able to further analyse how it can improve the customer experience by:
- collecting data to better inform future network service planning
- improving information available at stations and allocation of customer service staff
- Identifying crowd movements on and around platforms
- providing customers with a better overall service
When will the trial take place?
The trial has now concluded.
The trial ran from 17th of February 2017 until the 30th of September 2017.
Where will the trial be conducted?
The trial will focus only on passenger flow on platforms 7,8,9 and 10 plus the concourse at Richmond Station and on board four trains.
All areas where this technology is active will be clearly marked to advise customers.
How does it work?
Wi-Fi routers will be installed on platforms 7,8,9 and 10, plus the concourse at Richmond Station and on four trains. These devices will be able to count the number of active Wi-Fi devices in the vicinity of these platforms.
How can I opt out?
All you need to do is to turn off the Wi-Fi on your personal device and you will not be included in this trial.
Can you access my personal information from my electronic devices?
No. Personal information is never traced or tracked.
Your devices unique identification number (MAC address) is put through two levels of encoding. This ensures your personal information cannot be traced or tracked.
How will I know what trains I’m being tracked on?
All trains where this technology is active will be clearly marked with posters to advise customers.
Will I start being registered as soon as I step on one of the 4 trains or only when we approach Richmond Station?
The technology counts the number of active WiFi devices on board the trains regardless of their location on the network. However during analysis only trains that travel through Richmond station will be considered.
Who has access to this information?
The number of devices will be the only information collected. Your personal information is never traced or tracked and will remain completely anonymous.
The raw data is only held by Monash University and will be deleted 90 days after finalisation of the trial. The statistical information will be used to gauge the accuracy of this technology and will be shared with Metro and the PTV.
How can I get more information?
For more information you can contact the PTV call centre: 1800 800 007