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Metro Site Access

…third party assets Maintenance and renewals works Inspections and surveys Community and Government Projects Building or construction activities near or next to railway land Requesting Access All access requests must be reviewed and approved by Metro prior to commencing access. You can apply for access to Metro’s rail network by submitting an application via our portal: CLICK HERE FOR APPLICATION PORTAL Enquiries For all third party access enquire…

Metro names Robert Duvel as safety executive

…r in his career he held management roles in Pharma Naura, a pharmaceutical company, and mining company Avmin Limited, in South Africa. Metro CEO Raymond O’Flaherty said Mr Duvel is an industry-recognised safety leader with three decades of international experience. “Robert brings a wealth of senior executive experience to the position of Executive Director, Zero Harm,” Mr O’Flaherty said. “He has a track record of leading transformational change i…

New to Metro?

…a map of Melbourne’s Metro network and also maps of each Metro train line. Buy a ticket To travel on Metro, you’ll need to travel with a myki. For information on how to buy and travel with a myki, visit ptv.vic.gov.au. Metro customer service can also help you with this at premium stations across the network. Time of next arrival Each railway station platform has a Customer Information console containing a green and red button. When the green butto…

Document Portal

Privacy Policy

…ite to Metro’s Privacy Officer via the details set out below Questions and complaints Metro is committed to providing its customers with a fair and responsible system for the handling and resolution of privacy related complaints. If you have any questions about this Policy or believe that we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Laws, then we ask that…

ESG

Passenger Disruption Refunds

…e refunded myki balance on their next myki pass or by travelling with myki money. Do I have to fill in a form or apply to get a refund? No, refunds will be automatically added to the myki money balance of their myki card. So which myki cards will receive this refund? Passengers who were affected by the disruption on the metropolitan train network between 3pm and 7pm yesterday will receive refunds. This will automatically be added to their myki bal…