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Metro Performance
…nload a word doc of the Customer Charter. Your Question Answer Can I claim compensation? Compensation can be claimed by all holders of myki passes that are valid for 28 days or more Is my claim valid? Your myki must have been correctly used on train services for at least 10 days of that month How much will I be compensated? The value of a daily ticket (or other value as defined) will be uploaded onto your myki. The value loaded will reflect the sa…
Flying high to improve safety on the train network
Environment & Sustainability
Filming with Metro
…may be needed to allow approval of the permit. Filming that is deemed as ‘commercial’ and/or is determined to have high impact will incur a fee. Further information regarding fees is detailed in the table at the bottom of this page. Students, existing MTM stakeholders, community groups and local councils, in most cases, are exempt from these costs. The applicable fee will be determined and communicated to the applicant following review of the app…
Station Activity and Access Requests
Metro Site Access
…third party assets Maintenance and renewals works Inspections and surveys Community and Government Projects Building or construction activities near or next to railway land Requesting Access All access requests must be reviewed and approved by Metro prior to commencing access. You can apply for access to Metro’s rail network by submitting an application via our portal: CLICK HERE FOR APPLICATION PORTAL Enquiries For all third party access enquire…
Metro names Robert Duvel as safety executive
…r in his career he held management roles in Pharma Naura, a pharmaceutical company, and mining company Avmin Limited, in South Africa. Metro CEO Raymond O’Flaherty said Mr Duvel is an industry-recognised safety leader with three decades of international experience. “Robert brings a wealth of senior executive experience to the position of Executive Director, Zero Harm,” Mr O’Flaherty said. “He has a track record of leading transformational change i…
Glen Waverley line
…approx. 30m to the Metro designated bus stop. Exit Glen Iris Station on to High Street, turn right and walk approx. 150m to the Malvern Road intersection. Cross High Street at pedestrian crossing, turn right and cross Malvern Road with care. Turn left and proceed to the Metro designated bus stop. Darling Metro designated bus stop Metro designated bus stop Darling Station Car Park Darling Station Car Park Exit Darling Station and proceed to the rep…
On the Bus Competition: Terms & Conditions
…ions. TERMS AND CONDITIONS (FRANKSTON LINE) There is no entry fee for this competition. The competition is open to current residents of Victoria only. Identification of this will be required in order for prizes to be issued. Only one entry per person will be allowed during each weekly competition. Entry to the competition: is made via the prize box at Caulfield and Moorabbin stations, and will close weekly at 4:00pm each Sunday. Five winners will…
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