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Metro Performance
…nload a word doc of the Customer Charter. Your Question Answer Can I claim compensation? Compensation can be claimed by all holders of myki passes that are valid for 28 days or more Is my claim valid? Your myki must have been correctly used on train services for at least 10 days of that month How much will I be compensated? The value of a daily ticket (or other value as defined) will be uploaded onto your myki. The value loaded will reflect the sa…
Metro Company Reports
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Tickets & Fares
…o railway stations and some accessible tram stops and bus interchanges at 7-Eleven stores or one of 800 retailers across Melbourne, click here for details online at ptv.vic.gov.au by calling 1800 800 007 at the PTV Hub at Southern Cross Station You can top up your myki: online at ptv.vic.gov.au (online top up may take around 45 minutes) Via the PTV app with instant top up via the PTV App by calling 1800 800 007 (allow at least 24 hours for process…
Support for Metro employees (COVID-19 Reporting, Employee and Technical Support)
Doing Business With Metro
…ur minimum standards and performance expectations, while understanding our commitments. We welcome your interest in registering for one of the following Vendor Panel categories: Engineering Design Service – Provision of services in areas of structural inspections, surveying, civil design, dilapidation surveys, etc. Minor works – Provision of services relating to a specific scope of works around areas such as trenching, Electrical installation, asp…
Station access and Permits
Metro Site Access
…third party assets Maintenance and renewals works Inspections and surveys Community and Government Projects Building or construction activities near or next to railway land Requesting Access All access requests must be reviewed and approved by Metro prior to commencing access. You can apply for access to Metro’s rail network by submitting an application via our portal: CLICK HERE FOR APPLICATION PORTAL Enquiries For all third party access enquire…