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Community Education
Metro Company Reports
Station access and Permits
Metro Site Access
…commencing access. You can apply for access to Metro’s rail network by submitting an application via our portal: CLICK HERE FOR APPLICATION PORTAL Enquiries For all third party access enquires or to contact our team please send an email to MetroSiteAccess@metrotrains.com.au Please Note that that the Site Access Application form and Metro Site Access email address are for Site Access related matters only. If however you would like to provide feedba…
Advertising at Metro
Metro Performance
…nload a word doc of the Customer Charter. Your Question Answer Can I claim compensation? Compensation can be claimed by all holders of myki passes that are valid for 28 days or more Is my claim valid? Your myki must have been correctly used on train services for at least 10 days of that month How much will I be compensated? The value of a daily ticket (or other value as defined) will be uploaded onto your myki. The value loaded will reflect the sa…
Doing Business With Metro
…ur minimum standards and performance expectations, while understanding our commitments. We welcome your interest in registering for one of the following Vendor Panel categories: Engineering Design Service – Provision of services in areas of structural inspections, surveying, civil design, dilapidation surveys, etc. Minor works – Provision of services relating to a specific scope of works around areas such as trenching, Electrical installation, asp…
Privacy Policy
…ite to Metro’s Privacy Officer via the details set out below Questions and complaints Metro is committed to providing its customers with a fair and responsible system for the handling and resolution of privacy related complaints. If you have any questions about this Policy or believe that we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Laws, then we ask that…
Government Advice & Resources
Filming with Metro
…n keep up to date with upcoming planned works here https://www.metrotrains.com.au/planned-works/ Please note: we will not be accepting applications to film at the following locations – they are entirely out of bounds: Driver’s cab Control Centre The following stations are subject to a case by case review: Flinders Street Melbourne Central Parliament Flagstaff Richmond South Yarra Footscray All requests for filming at Southern Cross Station are man…