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Delivering an essential service in challenging times

Boarding

…sist passengers onto and aboard trains on this line. Companion Card With a Companion Card, your carer or companion can travel free on trains when they travel with you. You’re eligible for a Companion Card if you need assistance when travelling on public transport. The PTV website provides more information. Low platforms Metro’s Station Accessibility Guide lists stations with low platforms. At these locations, the boarding ramp from platform to tra…

Whistleblowing

…Metro has zero tolerance for any behaviours or actions that compromise our commitment to safety and integrity across our organisation. If you know or suspect Metro, or an employee, officer or supplier of Metro, of any misconduct, you can make a report to the Head of Internal Audit & Enterprise Risk using the below methods. Misconduct can include breach of law or information that indicates a danger to the public or to the financial system. Email to…

International Women’s Day 2018

…p our business to employing and engaging with people from all parts of the community. This includes people from different ages, cultural backgrounds, locations and of course, genders. We are proud that there are more women working at Metro than ever before. When we took over running network in November 2010, 14% of our workforce was female. That’s about 478 women. This has grown to about 23% or 820 more roles filled by women. Metro is committed to…

Metro not kidding around with summer readiness

Social Media Policy

…. We do encourage comments, and to enter into conversations with us. We welcome comments, be they positive or negative. We don’t use social media to respond individually to all messages. Our customer feedback team is the appropriate area if you have a particular issue to report. Here We have no problem with passengers venting frustration on Twitter, but we do draw the line at abusive language or conduct. Metro will moderate content that is aggress…

Following the train of thought on Rail R U OK? Day

Doing business with Metro

Show Competition Terms & Conditions 2016

…al Melbourne Show. Only one entry per person will be allowed. Entry to the competition: a. is made via email to digital@metrotrains.com.au; and b. will close at 12pm on Monday 19 September 2016; and c. full name and contact number must be supplied in order for entry to be valid. Winners will be notified by reply email. Tickets are to be picked up by winners at Info Central Flinders Street Station from Tuesday 20 September with proof of identity. E…

Take the pledge this Rail Safety Week

Now in its 15th year, Rail Safety Week promotes education and community awareness to help everyone stay safe around the rail network. Metro Trains Melbourne is one of more than 80 organisations in Australia and New Zealand taking part in Rail Safety Week, all of which have taken the pledge to be #RailSAFE. CEO Raymond O’Flaherty recently joined colleagues from across Metro at Flinders Street Station to take the pledge. Trespassing is one of the l…