Your Questions

This is the FAQ page for all Metro - Coronavirus related questions. Your key contact is your manager or supervisor. They should be your first point of contact to raise any concerns or questions you have. Our People Business Partners can also be contact to point you in the right direction, should have queries or concerns during this time. If you have any questions that you would like answered here, please email employee@metrotrains.com.au.
Latest public health advice

Q   Where can I find the latest public health advice for Victoria?

Visit coronavirus.vic.gov.au for the latest official information, including around:

 

Q Authorised Worker Permits and Childcare – what do I need to know? 

Authorised worker permits are now required for all work across Victoria that cannot be completed from home.

Worker permits have been issued to all Metro staff through their MetroMe profile.  However, permits must only be used when your role requires you to leave home for work and never for any other reason. If you can work from home you must continue to do so.

In any case, Metro employees must continue to carry their Metro ID at all times when travelling to or for work, to show to Victoria Police if requested to confirm your authorised worker status. You must continue to carry your Metro ID, even after your worker permit is made available.

In line with the latest public health guidance, authorised workers who require childcare services will need to present a valid worker permit to their childcare provider.

Metro processes and procedures

 

Q Do I need an Authorised Worker Permit?

From 11.59pm Tuesday 17 August 2021, authorised worker permits will be required in Metropolitan Melbourne. This applies to all

As with last year, worker permits will be issued to all Metro staff through their MetroMe profile.  However, permits must only be used when your role requires you to leave home for work and not at any other time or for any other reason. If you can work from home you must continue to do so.

Permits will be uploaded in batches, so please continue to check in to see when yours is available. We thank you for your patience. Please continue to carry your Metro ID and roster information where possible, including if you are unable to access your worker permit by 11:59pm on 17 August.

In any case, Metro employees must continue to carry their Metro ID at all times when travelling to or for work, to show to Victoria Police if requested to confirm your authorised worker status. You must continue to carry your Metro ID, even after your worker permit is made available.

A permit system will also apply for authorised workers with children in childcare – and further details will be made available via coronavirus.vic.gov.au

 

Q  What process does Metro have in place to support COVIDSafe reporting?

One of Victoria’s COVIDSafe principles is for businesses is to keep good records and be able act quickly if a staff member become unwell or has visited a known public exposure site.

Through our updated COVID-19 Reporting process, Metro has made it easier for employees and managers to get information quickly to the relevant Business Partner, for appropriate support where required.


Your role and responsibility when an employee needs to get tested, isolate or quarantine for COVID-19: Click here.

 

Q What should I do if I think a colleague is showing symptoms similar to COVID-19 and they are at work?

We should be sensitive in raising this matter with our colleagues. They may already have been cleared of the virus. You should inform your manager immediately of your concerns.

 

Q Should I let other team members know if someone in the workplace is being tested for COVID-19?

Normal privacy considerations should be applied by everyone when a colleague is unwell. It is not recommended that you tell other team members if someone in your workplace is being tested for COVID-19, unless this is instigated by your colleague being tested.

If your manager has been informed, they will manage the process.

 

Q What if a colleague near me has self-isolated and I’m being asked to also self-isolate as a precaution?

Consult your doctor immediately by phone for advice if you need to be tested for COVID-19.

During the 14-day self-isolation period, you can work from home if possible. Please discuss options with your manager if you are unable to work from home or need appropriate equipment to do so.

 

Q What is my obligation to disclose information if I think I have been in contact with someone not from work or a family member that has been asked to self-isolate because they may have symptoms or is currently being tested for COVID-19?

Given the ongoing need to contain the virus, we should do the right thing and inform our manager.

 

Q How are we managing confirmed or suspected cases?

Metro is supporting our people who are impacted but we are not making this information public for privacy reasons.

Managers who have been informed by a team member of a suspected or confirmed case, report these cases per their business area’s required process.

 

Q What if I am feeling unwell and have been asked by my doctor not to attend work?

If you are feeling unwell and not 100% you should definitely not come to work. In all cases, whether you can work from home or not, if you are unwell you should take time off to rest after informing your one-up manager.

 

Q What will I expect to hear if there’s a positive case at Metro?

Metro will alert those who have been in close contact with a colleague who has tested positive to COVID-19. We have processes in place to manage these circumstances, which includes identifying those who have been in close contact, according to the Department of Health (DH) guidelines of what is considered to be close contact.

For privacy reasons, we do not disclose details of impacted employees to the wider organisation. However, your safety and wellbeing is critical to us, and we assure you that colleagues who need to know, will know. From time-to-time you may see a room shutdown, a deep clean or a media report but please remain confident that Metro has processes in place to manage this, in line with the latest DH guidance.

It’s also important that your contact details are kept up-to-date in MetroMe, should we need to contact you. Find out how to update your details here.

 

Q How is Metro ensuring business continuity and the sustainability of our business in this environment?

Metro‘s Continuity Support Group (CSG) was initially formed to coordinate our assessment of the developing public health crisis and our response to its impact on our business and people. The CSG will, if and when required, help Metro identify strategies for the future.

PPE

Q Masks: What do I need to know?

Beginning Wednesday 15 September, Metro will require everyone to wear a fitted surgical face mask while at work. Cloth masks will no longer be allowed to be worn.

This requirement will apply whenever you are at work outside of the home, including at our project sites, depots and offices. Masks are part of Metro’s personal protective equipment (PPE) and compliance in wearing the correct mask properly remains mandatory.

For any questions – or if you need help with obtaining the correct type of mask – please contact your one-up manager or a member of your local Safety team.

Q Is PPE available for employees?

We have worked hard to ensure we get an adequate supply so there is enough for everyone. Please be considered in how you use them.

Q Are the disposal wipes we are getting adequate to sanitise?

Touch points are cleaned and sanitised daily as part of the increased cleaning protocols. The wipes we are using are considered an effective control. However you can add some sanitiser to the wipe to improve the alcohol component.

However, please consider how you use these items as they are difficult to source at this time and to ensure there is enough for everyone.

Q Are we cleaning the train stations as well?

We have touch point cleaning at stations meaning that things such as escalator handrails, Myki machines, lift buttons and ticket office counters and windows will be cleaned regularly.

Q What about cleaning of train cabs?

Cab cleaning together with train cleaning and disinfecting are conducted nightly. There are 17 terminating locations across the network where cabs will be cleaned during the day as well.

Q How are we managing the cleaning of desks and shared desks?

Speak with your one-up manager to ensure any desk sharing is appropriate under Metro’s strong COVIDSafe measures.

If you are normally at your desk, look at how you usually clean your equipment and desk space.

If you are sharing a desk, you should make sure you clean the desk and equipment ready for the next user.

 

Frontline operations and passenger interaction

Authorised Worker permits are required whenever you leave home for work – As with last year, worker permits will be issued to all Metro staff through their MetroMe profile and must be downloaded and signed by the employee to be valid.  Permits must only be used when your role requires you to leave home for work and not at any other time or for any other reason. If you can work from home you must continue to do so. If you are rostered, please continue to carry your Metro ID and roster information where possible.

Employees must carry their Metro ID at all times when at work, and when travelling to and from – to show to Victoria Police, if requested to confirm your authorised worker status. Contact your immediate leader should you have any issues. You must only use your ID when travelling to, from or when at work – and never for non-work-related purposes.

Surgical masks must be worn –
Beginning Wednesday 15 September, Metro will require everyone to wear a fitted surgical face mask while at work. Cloth masks will no longer be allowed to be worn. This requirement applies whenever you are at work outside of the home, including at our project sites, depots and offices. Masks are part of Metro’s personal protective equipment (PPE) and compliance in wearing the correct mask properly remains mandatory.

COVIDSafe plans – It is critical that we continue to work with our COVIDSafe plans to help stop the spread. Different requirements are in place at different workplaces, so be sure to follow all local instructions. If you’re unsure about your plans in your workplace please speak to your leader.

PPE supplies – Please speak to your team leader, or Health and Safety department, if you need to obtain supplies of face masks, hand sanitiser, etc.

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Q – How does social distancing apply to travelling in work vehicles together?

A – The number of passengers allowed to travel together within a vehicle will be reinstated back to the legal seating capacity of the vehicle. Wearing a face mask is required in shared Metro vehicles. Speak with your leader if you have any questions.

Q – How can social distancing be applied if I’m working on Projects like Tunnel/Level Crossings/Franchisee sites?

A – Construction projects are an essential service. Your project will have conducted the appropriate risk assessment and put controls in place to ensure the safety of all team including maintaining social distancing or circumstances otherwise. Speak with your leader if you have any questions.

Q – How can social distancing be applied at our stations?

A – Social distancing is something we should be consciously doing where practicable. Transmission reduction measures are critical to helping reduce the spread of the virus. Each station is different and your manager is your first point of contact to discuss social distancing options.

Q – Will there be limits on passenger numbers on our trains?

A – In line with government advice, we will not be limiting the number of people on board.

General questions

Q   What do I need to know about the Authorised Worker Permit system?

In addition to their Authorised worker permit (which is now available via your MetroMe profile) employees must continue to carry their Metro ID at all times when travelling to, from or for work – to show to Victoria Police if requested to confirm your authorised status. A worker permit must only ever be used for the purpose travelling to, from or while at work and never for any other reason. Speak with your manager if you have any questions.

 

Q   What do I need to know about Childcare permits for Authorised Workers?

In line with the latest public health guidance, authorised workers who require childcare services will need to present their worker permit to their childcare provider.

 

Q   What do I need to know about Victoria’s domestic travel permit system?

A permit system for all domestic travel into Victoria came into effect on 11 January, 2021.

It’s based on a ‘traffic light’ system, allowing areas across Australia to be designated as green, orange or red, according to their risk. This means that travellers to Victoria and residents of Victoria returning home now need to apply for a permit before entering the state.

Please consider this requirement if you are planning to travel outside of Victoria for annual leave, as you will be unable to access paid sick leave or the Epidemic/Pandemic Special Leave should you be required to await a permit for re-entry or to self-isolate on your return.

If you have any queries or concerns, please reach out to your one-up leader for advice.

More information: service.vic.gov.au/services/border-permit

 

Q   What should I do if am unsure whether I’m experiencing seasonal allergies or COVID-19 symptoms?

Symptoms in both can vary from person to person, so while it’s always best to seek advice from your own medical practitioner. If you are a regular sufferer of seasonal allergies, take your medication as outlined by your medical practitioner to avoid symptoms that would lead to the need for a COVID test. If in doubt, however, it is important to get tested for COVID-19.

The information here is a general guide.

Symptoms more common of COVID-19:

  • Fever/ elevated temperature or chills
  • Muscle and body aches
  • New loss of taste or smell
  • Nausea or vomiting
  • Diarrhoea

Symptoms common of both season allergies and COVID-19:

  • Shortness of breath or difficulty breathing*
  • Cough
  • Fatigue
  • Headache
  • Sore throat
  • Congestion or runny nose

Symptoms more common seasonal allergies:

  • Itchy or watery eyes
  • Sneezing

 

Q   Do I still need to attend my rail medical assessment for work related compliance requirements?

There is currently no legal provision for ONRSR to approve any exemption from the medical requirements of the National Transport Commission’s (NTC) National Standard for Health Assessment of Rail Safety Workers.

As a result, all Rail Medicals will continue as usual with no exception at this stage, with strict processes in place to ensure your safety.

 

Q   Is internal training still going ahead?

We have postponed or cancelled non-essential training or in some cases, moved to a non-face-to-face option. If you have not received any information on any pre-booked training, please check with the organiser, facilitator or your manager.

Safety critical and compliance training is proceeding. We have taken advice from our Chief Medical Officer on a number of concerns.