Social Media Policy

Our Twitter feed is used to communicate major disruption information to customers and to maintain an ongoing conversation about events and issues that are important or interesting to Melbourne or to our railway.

We encourage you to sign up to our Twitter feed and use it to make comments or to enter into a conversation with us. We welcome comments, be they positive or negative. We also welcome fresh ideas and we will try to join the conversation with you where we can. We don’t use social media to respond individually to all messages. Our customer feedback team is the appropriate area if you have a particular issue to report.

We have no problem with customers venting frustration, but we do draw the line at abusive language or conduct. Metro will moderate content that is aggressive, threatening, defamatory and offensive or considered spam. We consider Twitter to be public comment, so if your comments wouldn’t be printed by a newspaper or read aloud on radio, then they are most likely beyond what we would deem acceptable.

Management of our Twitter follower base is entirely at the discretion of Metro and we accept no responsibility where disruption information is not able to be provided via social media.

We hope you will join the conversation with us.

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