Metro and the Victorian Police Transit Safety Division work closely to keep our stations and trains safe. Personal safety is further improved through CCTV surveillance on trains and at stations, as well increased lighting and presence of Metro employees and Transit Police at many stations (including car parks).
Throughout 2012, Victoria Police will also be deploying Protective Service Officers (PSOs) on train stations across Melbourne from 6pm until the last train service to further improve safety particularly at night.
If at any time you feel unsafe on the Metro network look for one of our employees - who will always assist you. In their absence, every platform and carriage has a red emergency intercom button which allows you access to help in an emergency situation.
Safety around trains
When waiting for a train, stand behind the yellow line at all times. The line may be a painted yellow line or an updated yellow and orange line made of tactile dots to aid vision impaired customers.
Mind the gap between the train and the platform. This can vary depending on the type of train you are exiting and the platform onto which you are stepping.
When the warning tone sounds to close a train’s automated doors, please ensure hands, arms and bags are safely onboard or removed to the platform.
Only ever cross the train track at the designated crossing. Not only is crossing at an unmarked spot extremely dangerous, it's also illegal.
Safety at night
If you are travelling alone, take a seat in the train carriage closest to the driver’s cabin which is at the front of the train. Choose to sit in carriages with other customers rather than by yourself.
Pre-plan your journey so you minimise the time waiting for services and check for the latest service information on our website or the mobile website.
When waiting for a train, stand in the well-lit areas and if possible in the yellow safety zone located at many of our stations.
At the station
Avoid running at stations especially in wet weather. Each station has a range of surfaces so take care when moving to and from your train.
Remember that rollerblading, skateboarding and bicycle riding is not permitted on the station platform.
Don't board the train if you feel unwell. If you feel unwell onboard, where possible get off at the next station and either tell a staff member or use the emergency button at the station to speak to our staff.
Use station bins for litter to avoid creating possible obstacles for other customers, once on the train please take your litter with you as well.
Danger on the network
Report any unattended bags, luggage or suspicious activity to station employees.
Keep your belongings with you at all times.
At non-staffed stations, the red emergency button links to control rooms along the train line. If you feel concerned about your safety or the safety of fellow commuters, use this emergency button.
In the event of an emergency, listen to announcements and follow either the broadcast instructions or instructions from Metro’s trained station employees.
If you can safely move away from danger, either on the train or at the station do so in a calm manner.