Passenger Disruption Refunds

On the afternoon of Thursday 13 July metropolitan train services were disrupted by an issue with our train control computer system, which prevented us from safely running trains across the network.

In recognition of the inconvenience our passengers experienced, we will be issuing an automatic refund to those who were affected.

Passengers that touched on in the metropolitan train network between 3pm and 7pm will be reimbursed for the cost of their two-hour fare.

Both myki money and myki pass passengers travelling on a full fare will be reimbursed $4.10 and concession travellers will receive $2.05.

These refunds will be processed automatically over the next 30 days – passengers do not need to fill out an application form.

I have a myki pass, will I receive a refund?
Passengers with a myki pass can use the refunded myki balance on their next myki pass or by travelling with myki money.

Do I have to fill in a form or apply to get a refund?
No, refunds will be automatically added to the myki money balance of their myki card.

So which myki cards will receive this refund?
Passengers who were affected by the disruption on the metropolitan train network between 3pm and 7pm yesterday will receive refunds. This will automatically be added to their myki balance in the coming weeks.

Passengers that require more information should contact our call centre on 1800 800 007.

 

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