Metro posts a mixed result
Metro has started the New Year with mixed performance results, recording a figure of 92.32 per cent for on-time running but only 97.84 per cent of trains were delivered overall.
The on-time performance for January marks the ninth consecutive month where more than 90 per cent of trains ran on time. But the delivery figure falls 0.16 per cent short of the target set under its contract with the Victorian Government.
Metro CEO Andrew Lezala says the nine-month run of strong punctuality figures is a good result, but more needs to be done to improve service delivery.
Mr Lezala says that in addition to continuing improvements on the railway itself, Metro would be focusing strongly on customer service in the year ahead.
“Without customers, we don’t have a railway to run, so it’s imperative we make every individual journey as comfortable and efficient as we can.”
About Metro’s performance targets
Metro’s performance thresholds are to run at least 98 per cent of trains each month and for more than 88 per cent of these services to be punctual. The threshold that defines an on-time train is one that leaves within four minutes and 59 seconds of its scheduled departure time.
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