Welcome to the new Metro website
You’ve probably noticed that our website has changed quite a bit from last week. It’s all part of a renewed approach to providing better information for our customers.
We know why you visit our site – for updates to services, timetables, journey planning and other information on extra services or planned works.
All of those features are now readily accessible on the homepage, or just one click away.
The most significant change is an overhaul of our ''healthboard'' (to the right of the screen). This area is designed to keep you up to date in real time about unplanned service changes on your line.
The healthboard is your best source of live information to assist with planning your journey or to find out what’s going on in the event of a disruption on a line.
It will now include planned works and any other travel alerts that can help you on your journey, such as condition changes at stations like a flooded subway or platform closure.
You’ll notice that the way we communicate on the healthboard has changed quite a bit. Each line will display one of the following categories:
Good service - trains are running on time to five minutes.
Minor delays - journey time may be increased with trains delayed by between five and 15 minutes; however stay with your planned travel.
Major delays - significantly longer journey time expected with trains delayed by over 15 minutes. Consider alternative transport while we rectify the delay.
Suspended - a section of this line has been suspended due to an unplanned disruption. Replacement buses will be used where possible but an alternative mode of transport should be considered.
Works alert - planned improvement works will alter scheduled services. Replacement buses are likely to form a part of this.
Travel alert - there will be special instructions or information for this line.
Following each category (except good service) will be information directly from our train control centre that will explain why a change or delay has occurred. As new information comes to hand, it will be entered into the healthboard, essentially like a live blog.
You can also access the new site, especially the healthboard, from your smartphone. Simply enter metrotrains.com.au into your browser and bookmark the page.