Metro delivers three months in a row
For the first time since taking over Melbourne’s train network, Metro has recorded three consecutive months of on-time performance exceeding 90 per cent.
It is also the first time in seven years that such a high average on-time performance result has been achieved for three months in a row.
Performance results for June show 91.7 per cent of trains ran on-time and 98.39 per cent of services were delivered.
Metro chief executive officer Andrew Lezala says it's a significant achievement for Metro, but admits there’s much more to be done and is determined to continue to improve.
“This result shows we’re making progress towards delivering a world-class railway for Melbourne, but it takes time,” he says.
“We won’t be satisfied until we’re consistently delivering results at least as good as this on an ongoing basis.
“Our network accommodates 225 million train trips a year and we want to rival the world’s best railways to ensure Melburnians get a service worthy of this great city.”
About Metro’s performance targets
Metro’s performance thresholds are to run at least 98 per cent of trains each month and for more than 88 per cent of these services to be punctual.
The government has applied a tougher measurement system under Metro’s contract for delivery and punctuality.
For example, a train that bypasses the city loop or doesn’t reach its final destination now contributes to the cancellation rate, whereas under the previous contract it was counted as a full service.
The definition of an on-time train has also changed, reducing from the previous threshold of five minutes and 59 seconds to the current, shorter threshold of four minutes and 59 seconds.