A solid start to 2012
A solid start to 2012
Metro has begun the year on a solid footing by exceeding performance targets for the eighth consecutive month.
The number of trains running on time in January was 90.13 per cent and the number of services delivered was 98.06 per cent.
Metro Corporate Relations general manager Leah Waymark says it's a positive start to the year.
Ms Waymark says January provided a particularly good test of Metro's extensive preparations for hot summer conditions.
"We put a lot of work into ensuring the network was ready for summer," says Ms Waymark.
"It was the hottest start to a year in Melbourne since 2008 and we only had one significant heat-related incident.
“Investment in the track, power and signalling, as well as trains, and upgrades to air-conditioning units, have all contributed to a more reliable service and a more comfortable summer for our customers."
Ms Waymark says February could present similar challenges.
"It's forecast to be an even hotter month, but we're confident that our preparations will continue to pay off,” says Ms Waymark.
"After exceeding our on-time performance targets for eight months in a row, we're looking forward to achieving even better results this year."
About Metro’s performance targets
Metro’s performance thresholds are to run at least 98 per cent of trains each month and for more than 88 per cent of these services to be punctual.
The government has applied a tougher measurement system under Metro’s contract for delivery and punctuality. For example, a train that bypasses the city loop or doesn’t reach its final destination now contributes to the cancellation rate, whereas under the previous contract it was counted as a full service.
The definition of an on-time train has also changed, reducing from the previous threshold of five minutes and 59 seconds to the current, shorter threshold of four minutes and 59 seconds.
A 28-day rolling average of Metro’s service delivery and punctuality figures can be viewed online at metrotrains.com.au
