Metro exceeds performance targets in January 2011
Metro’s performance results for January have been released, marking the best punctuality result to date and the 14th consecutive month the service delivery target has been exceeded.
Metro ran 98.9 per cent of services and achieved an 89.5 per cent punctuality result for the month of January.
Metro CEO Andrew Lezala said it was the best punctuality result since Metro took control of the network in November 2009, and the best punctuality result on the metropolitan network for more than two years.
“Our punctuality over the last six months has averaged above the 88 per cent target which is really encouraging as it demonstrates a more consistent performance,” Mr Lezala said.
“Our priority is about getting the basics right, and it’s pleasing the results of the work we’ve been doing is starting to show, and it’s helping improve the experience for our customers.
It comes as Department of Transport figures show customer satisfaction with metropolitan trains is at its highest level in four years.
The Department of Transport’s Customer Satisfaction Monitor (CSM) measure of 65.7 for the December 2010 quarter, shows customer satisfaction with metropolitan trains is at its highest level since December 2006.
“We’re pleased customer satisfaction is improving, but we know there’s still a way to go,” Mr Lezala said.
“While 65.7 is a fairly modest score, we are definitely seeing signs of improvement in the quality and consistency of the service we’re providing for our customers.”
Mr Lezala said the new timetable due to start in the coming months would be another major step towards improved performance.
Mr Lezala said details of the new timetable would be made available once it is finalised and a key priority will be to ensure all customers are fully informed of the changes.
Metro also exceeded service delivery and punctuality targets in September and December last year.
About Metro’s performance targets
Metro’s performance thresholds are to run at least 98 per cent of trains each month and for more than 88 per cent of these services to be punctual.
The government has applied a tougher measurement system under Metro’s contract for delivery and punctuality. The definition of an on-time train has been reduced from the previous threshold of five minutes and 59 seconds to the current, shorter threshold of four minutes and 59 seconds.
A 28-day rolling average of Metro’s service delivery and punctuality figures can now be viewed here.