Performance on track
Metro has again exceeded its monthly performance targets, marking six months in a row.
Performance results for November show 88.8 per cent of trains ran on time and 98 per cent of services were delivered.
It is the first time since 2008 that both the punctuality and delivery targets have been exceeded for six consecutive months. Metro CEO Andrew Lezala said November was one of the busiest months of the year.
As well as carrying heavy loads of our regular customers, we also helped get more than 200,000 racegoers to Flemington Racecourse for the Melbourne Cup Carnival, he said.
“Our customers experienced a smooth and reliable service with trains departing Flinders St Station as frequently as every four minutes on the major race days,” he said.
Mr Lezala said Metro also marked a two-year milestone in November as operator of Melbourne’s rail network.
“On November 30, 2009 Metro was handed the responsibility to not just make performance improvements but to also ready the railway for expected and considerable future growth,” he said.
“The results of our staff’s efforts are becoming increasingly evident with our on-time performance stabilising and surpassing our minimum performance thresholds for the past six months.
“This is an excellent result, but we still have more to do and we’re maintaining our focus on delivering a great Metro service for our customers.”
About Metro’s performance targets
Metro’s performance thresholds are to run at least 98 per cent of trains each month and for more than 88 per cent of these services to be punctual.
The government has applied a tougher measurement system under Metro’s contract for delivery and punctuality. For example, a train that bypasses the city loop or doesn’t reach its final destination now contributes to the cancellation rate, whereas under the previous contract it was counted as a full service.
The definition of an on-time train has also changed, reducing from the previous threshold of five minutes and 59 seconds to the current, shorter threshold of four minutes and 59 seconds.
A 28-day rolling average of Metro’s service delivery and punctuality figures can be viewed online at metrotrains.com.au