Metro produces best reliability result yet
Metro’s August 2010 performance results have been released, exceeding the service delivery target for the ninth consecutive month and recording the best punctuality figure since taking control of the network last year.
Metro exceeded the 98 per cent service delivery target running 99.1 per cent of services, and although the 87.9 per cent punctuality result was Metro’s best punctuality to date, it fell just short of the 88 per cent target.
Metro CEO Andrew Lezala said some of the improvement can be attributed to the success of the new timetable introduced in June and stated the improved October timetable change will have a similar effect.
“We’ve seen the benefits the June timetable had on the Cranbourne, Pakenham and Frankston lines by providing more evenly spaced services and reducing overcrowding, and October’s changes will lead to similar improvements on the Craigieburn, Sydenham and Werribee lines,” Mr Lezala said.
June’s capacity increases of 16 per cent on the Dandenong corridor and 17 per cent on the Frankston line during peak periods exceeded increases in passenger loads, creating additional space and dramatically reducing the number of crowded services during the busy times of 7.30-9.30am and 3.30-7.00pm on weekdays.
The October timetable sees 285 new services added across the network each week, including 45 during the busy peak times, bringing the total number of new weekly services added to the network this year to 456.
October’s changes focus mainly on the Craigieburn, Sydenham, Werribee and Frankston lines, however, extra services, greater capacity, and altered running times are changes being made on other lines.
“We’ve focussed these changes on where they’re needed most, which will help us to transport more people, more often, with fewer cancellations and less delays,” Mr Lezala said.
“We’ve done some massive works around our Newport stabling yards, and the whole Laverton rail project has been fast-tracked to help make the addition of these services possible.”
Mr Lezala said that adding hundreds of extra services was also possible due to the 38 new X’Trapolis trains being delivered as part of the Victorian Transport Plan.
“More trains means more capacity, and as the rollout of the new trains continues, we’ll keep putting those trains to where they’re needed most."
A 28-day rolling average of Metro’s service delivery and punctuality figures can now be viewed at the new-look homepage. August marked the second month of publishing the latest performance results online and in mX newspaper.
Metro will pay customer compensation for falling below the punctuality target in August. Customers with a monthly, six-monthly or yearly Metcard may apply to receive one free daily Metcard.
Metro customers with an eligible myki pass may apply for compensation in the form of myki money to the equivalent of one daily ticket.
Eligible customers can apply for compensation by filling out a claim form available at premium stations or download an application form from here.