Metro meets September targets, achieves best punctuality yet
Metro’s performance results for September 2010 have been released, with both punctuality and service delivery targets exceeded, marking Metro’s best punctuality result to date and the 10th consecutive month Metro has exceeded its service delivery target.
The train operator ran 99.2 per cent of services and achieved an 88.8 per cent punctuality result for the month of September.
Metro CEO Andrew Lezala said September’s results were a step in the right direction.
“We’ve seen some steady improvement over the past four months and we’ll keep working hard to build on that,” Mr Lezala said.
“The combination of major infrastructure works, record levels of maintenance, additional staff, timetable improvements and the efforts of all of our staff, has helped us achieve our best on-time performance to date, but there’s still much more that needs to happen.
“There has been a lot of work happening all year to put in long-term solutions. We recognise there is still work to be done, but now we’re starting to see the results of the effort we’ve made to date.”
Mr Lezala said Metro was also exploring a number of initiatives to improve the safety of the network.
He today announced the success of a month-long trial to monitor live CCTV at stations, prompting real-time announcements to the travelling public.
“Using Clifton Hill as the base, we have been monitoring CCTV at 12 stations, along a 9km stretch of line, in real time,” Mr Lezala said.
“This has enabled our staff to view high resolution images of customers and make station and platform-specific announcements in response to what they see.
“All stations are connected to a digital CCTV network which delivers high resolution images.
“This provides our customers with a larger degree of comfort and certainty that platforms are being monitored in real time.”
Mr Lezala said Metro would now look to introduce live monitoring of CCTV, using premium stations as the base, across the network from next year.
“It’s just one of the ways we’re making the network safe for our customers,” Mr Lezala said.