The Metro Customer Charter is currently being revised. A new version will be available in early June 2013 on the web in text and PDF format (in multiple languages). Shortly after that, the new edition will be available in printed format at stations as well.
In the interim, you can view the current Metro Customer Charter in text form here.
| Line | Status | Info | |
|---|---|---|---|
| Alamein |  | Good Service |  |
| Belgrave | | Good Service | |
| Craigieburn |  | Minor Delays |  Craigieburn Line Minor Delays Sat, 25/05/2013 - 22:29 Delays of up to 15 minutes in both directions through North Melbourne due to a p... more Delays of up to 15 minutes in both directions through North Melbourne due to a police request. |
| Cranbourne | | Good Service | |
| Frankston | | Good Service | |
| Glen Waverley | | Good Service | |
| Hurstbridge | | Good Service | |
| Lilydale | | Good Service | |
| Pakenham |  | Suspended | Pakenham Line Suspended Sat, 25/05/2013 - 22:57 Buses to replace trains between Dandenong and Pakenham due to a signalling power... more Buses to replace trains between Dandenong and Pakenham due to a signalling power fault. Please allow for extra travel time. |
| Sandringham | | Good Service | |
| South Morang | | Good Service | |
| Stony Point | | Good Service | |
| Sunbury | | Good Service | |
| Upfield | | Good Service | |
| Werribee | | Good Service | |
| Williamstown | | Good Service | |
