Public Transport Victoria, or PTV, can assist with all information about travelling across Melbourne’s public transport network. Call the PTV for complaints or compliments, or for information on fares, myki, timetables and connections with buses and trams.
Phone: 1800 800 007
Email: Click here
If you've accidently lost something while travelling with us, contact our Lost Property office and we'll do everything we can to find it and return it. Call +61 3 9610 7512 between 8am to 5pm weekdays.
Doing business with Metro
If you’re a supplier, contractor or business partner, contact Metro HQ for all business enquiries.
Phone enquiries: +61 3 9610 2400
Postal address: Metro
GPO Box 1880
MELBOURNE VIC 3001
Delivery address: Metro HQ Reception
1 Spring St
MELBOURNE VIC 3000
E-Tender portal: tenderlink.com/metrotrains
Getting a job with Metro
If you’re looking for a job with Metro, visit the Careers section of our website and search for current vacancies or set up a Job Alert which will notify you of any jobs which might be of interest.
Availability of Metro Environment Policy
For the purposes of accreditation with International Standards for Environmental Management, the Metro Environmental & Sustainability Policy is to be made publically available upon request. To request a copy of the Policy, please call 1800 800 007.
Unhappy with your Metro experience?
If any part of your Metro experience fails to meet your expectations, we want to hear from you.
Contact the PTV as mentioned above and expect a response within seven working days. If a response is likely to take longer than seven days, you’ll be contacted with a revised time.
If you’re unhappy with our response, you can refer your concern to the Public Transport Ombudsman (Victoria) at:
Public Transport Ombudsman
Phone: 1800 466 865
Mail: P.O. Box 538
Collins Street West
MELBOURNE VIC 8007