It is a condition of accessing the Metro Real-Time Text Updates Service that the user acknowledges and agrees to comply with the following Terms and Conditions, and the user’s use of the service constitutes acceptance of these Terms and Conditions.
1. General
1.1 The Metro Real-Time Text Updates application is available to Optus, Vodafone, Telstra, Virgin and 3 customers. The Metro Real-Time Text Updates are sent to customers during the hours of 6am and 8pm Monday to Friday. The kinds of text messages sent to customers relate only to cancelled train services and to those train services which are subject to a delay of more than 15 minutes.
1.2 Metro may alter these Terms and Conditions from time to time without notice and it is the user’s responsibility to monitor amended Terms and Conditions. All changes are effective from the date of posting on the Metro website. Any updated version of the Terms and Conditions will immediately supercede any prior version.
1.3 In compiling the information accessed for Metro Real-Time Text Updates, Metro and its service provider have used their best endeavours to ensure that the information is correct and current at the time of transmission but take no responsibility for any error, omission or defect therein.
1.4 To the extent permitted by law, Metro and its employees, agents and consultants exclude all liability for any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on, the information whether or not caused by any negligent act or omission. If any law prohibits the exclusion of such liability, Metro limits its liability to the extent permitted by law, to the resupply of information.
1.5 Metro relies solely on the input of the registrant as the basis on which appropriate Real-Time Text Updates will be identified and sent.
1.6 Metro shall not be responsible for any incorrect or inaccurate information, whether caused by SMS users, or by any of the equipment or programming associated with or utilized with the Real-Time Text Updates application, or for any technical or human error which may occur in the course of the operation or administration thereof.
1.7 These Terms and Conditions will be governed by and construed in accordance with the laws of Victoria, Australia, and the user agrees to submit to the exclusive jurisdiction of the courts of the State of Victoria. In the event that any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the Terms and Conditions which shall continue to have full force and effect.
2. Charges
2.1 All Real-Time Text Updates messages received to the registered participant’s mobile phone are free.
2.2 When registering an SMS is sent to confirm registration. This is to prevent fraudulent registration. By replying to this message, you will be charged your service provider’s basic SMS rate. All Real-Time Text Updates messages received to the registered participant’s mobile phone are free.
3. Delivery
3.1 Only those commuters who have completed the official registration process will qualify to receive Metro Real-Time Text Updates. This registration process is found at www.metrotrains.com.au in the Platform 1 section of the website.
The process consists of:•The correct and successful completion of all fields within aforementioned website pages will officially register the participant to receive Real-Time Text Updates.• At this point a confirmation SMS will be dispatched to the mobile number provided. The recipient will be asked to text back an “N” if they do not wish to register for the service. If an “N” is received they will automatically be deleted from the program. A confirmation email will also be dispatched to the email address provided notifying the participant of their successful registration.
3.2 SMS is not a guaranteed delivery communication tool. Metro does not warrant or represent that all cancellations and delays will be notified to customers who are registered with the SMS Update service. Metro and the service provider cannot accept responsibility for any SMS messages not received by Metro, or any SMS reply message not received by the user, or for any delay in the receipt or delivery of the SMS message. Metro assumes no responsibility for any user error or omission, interruption, deletion, defect, delay in operation or transmission, communications line/network failure, computer viruses, bugs, unauthorized intervention, fraud, technical failures, theft or destruction or unauthorized access to, or alteration of, any information provided by an SMS user.
3.3 All live information is subject to cancellations and changes. While we do our best to provide and ensure up to date information on services operated we take no responsibility for cancellations/delays/other incidents, which may occur.
4. Issue management
4.1 Feedback in relation to the use of Metro Real-Time Text Updates can direct those concerns to 1800 My Metro. Metro will endeavour to address and resolve these with said individual within 7 working days.
5. Privacy
5.1 Metro will take all appropriate steps to ensure safety of your mobile phone details and will not sell these on to any third-party By subscribing to the Real-Time Text Updates service you are agreeing to receive occasional SMS messages from Metro informing you of promotions and events. You will not be charged for receiving these messages.
7. This product only guarantees timetable information correct at last printing. All live information is subject to cancellations and changes. While we do our best to provide and ensure up to date information on services operated we take no responsibility for cancellations/delays/other incidents, which may occur.
8. Metro take no responsibility for user error Issue management
9. For all billing issues contact you service provider
10. For feedback issues please see our website www.metrotrains.com.au or call our Customer Service line on 1800 My Metro.
11. Metro will take all appropriate steps to ensure safety of your mobile phone details and will not sell these on to any third-party nor use in any promotional messaging and will only use this number for the service required
1. The Metro Premium SMS Timetable application is available to Optus, Vodafone, Telstra, Orange and Virgin customers.2. In compiling the information accessed via the Metro Premium SMS Timetable application, Metro and its service provider have used their best endeavours to ensure that the information is correct and current at the time of transmission but take no responsibility for any error, omission or defect therein.3. To the extent permitted by law, Metro and its employees, agents and consultants exclude all liability for any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on, the information whether or not caused by any negligent act or omission. If any law prohibits the exclusion of such liability, Metro limits its liability to the extent permitted by law, to the resupply of the informationCharges:4. The Metro SMS Timetable servics costs $0.55 inc GST and applies to any individual using the 197 26669 premium number. This is based on a single pair (send query, receive response) inbound charged on the MO or MT element of the call as required. By sending an SMS to 197 26669 you are agreeing to the Premium rate charge of $0.55 inc GST.5. If a user error occurs and an error message is generated, replying to that message will result in the customer being charged an additional cost at their normal service provider SMS rate.Delivery:6. SMS is not a guaranteed delivery communication tool. Metro and the service provider cannot accept responsibility for any SMS messages not received, any SMS reply message or for any delay in the delivery of the SMS message due to technical disruptions, network congestion, network failures or for any other reason.7. This product only guarantees timetable information correct at last printing. All live information is subject to cancellations and changes. While we do our best to provide and ensure up to date information on services operated we take no responsibility for cancellations/delays/other incidents, which may occur.8. Metro take no responsibility for user error Issue management9. For all billing issues contact you service provider10. For feedback issues please see our website www.metrotrains.com.au or call our feedback line on 1800 My Metro
11. SMS provided by Be.interactive. Customers under the age of 18 must have the bill payer's permission before using the service. Helpdesk 1800 653344
Privacy:12. Metro will take all appropriate steps to ensure safety of your mobile phone details and will not sell these on to any third-party nor use in any promotional messaging and will only use this number for the service required