It is an offence under the Victorian Transport Act to travel without a valid ticket. In the event a customer fails to produce a valid ticket when requested by an authorised Metro employee, a Report of Non-Compliance can be issued.
A Report of Non-Compliance is NOT a fine. The Report is reviewed by the Victorian Department of Transport which will then decide whether or not to issue an Infringement Notice which includes a notification of a fine.If an Infringement Notice is issued, a customer has 42 days to pay or dispute the fine.
On any particular occasion, a customer may have a legitimate reason for not travelling with a valid ticket. In the event an Infringement Notice has been issued and a customer wishes to dispute the infringement, the Notice of Infringement will clearly state the appropriate channel through which a dispute can be progressed.