Click on the links below to doanload the audio files of each section of the Customer Charter.
Accessability (1,243k)
Carriage Of Items (768k)
Carrying of Pets (331k)
Charter Formats and Languages (576k)
Compensation (921k)
Complaints Handling (1,042k)
Concessions (702k)
Connection With Other (429k)
Customer Feedback (721k)
Customer Obligations (2,030k)
Customer Service (1,205k)
Fares (397k)
How To Contact Us (3,790k)
Index (1,990k)
Lost Property (235k)
Overcrowding (394k)
Passenger Information (808k)
Performance (1,441k)
Publication Of Performance (1,062k)
Safety And Security (2,302k)
Services (1,623k)
Thank You (195k)
The Metro Promise (1,518k)
Ticket checking (981k)
Ticket Refunds (847k)
Ticketing (723k)
Welcome To Metro (1,925k)