The Victorian Government monitors the performance of Melbourne’s train system. Metro has particular performance targets to achieve in the areas of punctuality and reliability. If we fail to meet these targets, we are obligated to compensate eligible customers with free tickets.
To apply for compensation for the disruptions on Tuesday 27 July, please complete one of the following forms to claim (Metro travel only):
myki Claim Form
Metcard Claim Form
For performance compensation, please complete the following form:
Compensation Claim Form.