Make every customer experience great.
Working in some of Melbourne’s busiest railway stations, you’re a critical part of the active and dynamic team that ensures our 400,000 customers a day reach their destinations on time, safely and comfortably.
You’ll get extensive hands-on experience in the safe and efficient running of a growing railway operation.
Our people ‘on the ground’ are some of the most important people in our business. They’re the people who look for new ways to make every minute count and get our customers where they need to go. If you’re a great communicator and enjoy working with people, then take a look at the career opportunities in our Customer Service area.
See Current Vacancies
Customer Service Manager
Leads Metro’s Station Management team in all aspects of customer service delivery, presentation, customer safety and ticket revenue maximisation.
Station Master
Be responsible for the operation of a designated station - deploy station staff, manage station infrastructure and make sure all changes to train services are communicated.
Authorised Officer
Be part of a mobile team providing a professional and friendly presence out on the network helping customers get where they need to go.
Community Education Officer
Get out into the community to raise rail safety awareness through the development and presentation of education programs to schools, community groups and other stakeholders.
Station Officer
Receive hands-on experience keeping things running at our Premium Stations, managing ticket sales, making station announcements and helping customers.