Whether you have a suggestion, complaint or compliment you can contact us:
We aim to respond within seven working days of receiving your feedback. If we can't, we'll let you know and keep you informed of our progress, with a commitment to fully respond within a certain timeframe.
If you're not satisfied with our response, please let us know and our Customer Resolution Manager will review it.
If this review doesn't meet your expectations, you can refer your concern to the Public Transport Ombudsman (Victoria) at:
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