Skip to Navigation Skip to Content
Metro Trains Melbourne
  • Metro home
  • Timetables & Planning
  • Service Updates
  • Maps & Stations
  • How to use Metro
  • Platform 1
  • Contact us
  • Careers
  • Language support
  • Access Arrangement
  • Overview
  • Frequently Asked Questions
  • Contact us
  • Our Shareholders
  • Photography
  • Service Commitments
  • Metro Performance
  • Community
  • Careers
  • News & Media
Bookmark this page

Contact Us

Need to contact Metro? Call us with feedback about your Metro experience or for questions about accessibility, station facilities, lost property or level crossing faults.

Call: 1800 MY METRO (1800 69 63876)
TTY: (03) 9619 2727
Website: www.metrotrains.com.au
Mail: Metro Customer Service
GPO Box 1880
MELBOURNE  VIC  3001
Email: Fill in a feedback form here
   

Other Victorian Transport Organisations

Metlink

For train, tram, bus timetable and ticketing information

Call: 131 638 (6am - midnight daily)
TTY: (03) 9619 2727
Mail: Metlink Victoria Pty Ltd
GPO Box 4693
MELBOURNE  VIC 3001
Email: Fill in the feedback form here
Website: www.metlinkmelbourne.com.au

 

myki
Call: 13 myki (13 6954)
(6am - midnight daily)
Mail: myki mailbox,
GPO Box 4318,
Melbourne VIC 3001
 Website: www.myki.com.au

 

MetCard Helpline
Call: 1800 652 313
8:30am - 6pm Monday to Thursday
8:30am - 9pm Friday
9am - 1pm Saturday

 

Interpreter Service
Call: 131 638 (6am - midnight daily)

 

Public Transport Ombudsman
Call: 1800 466 865 or 8623 2111
(9am - 5pm Monday to Friday)
TTY: 1800 809 623
Fax: (03) 8623 2100
Mail: P.O. Box 538
Collins Street West
MELBOURNE  VIC  8007
Website: www.ptovic.com.au

 

Yarra Trams
Call: Customer Feedback
1800 800 166 (6am – midnight daily)

Train, Tram and Bus information
131 638 (6am - midnight daily)
Mail: Customer Service
Yarra Trams
GPO Box 5231
MELBOURNE  VIC  3001
Website: www.yarratrams.com.au

 

V/Line
Call: 1800 800 120 (6am – midnight daily)

Information and Reservations
13 61 96 (6am – midnight daily)
TTY: (03) 9619 2727
Mail: Customer Relations
V/Line
Reply Paid 5343
MELBOURNE  VIC  3001
Website: www.vline.com.au

 

© Metro Trains Melbourne 2009 Website by Reactive
  • About us
  • Search
  • Site help
  • Sitemap
  • Privacy disclaimer
  • Metro for iPhone